To work online, we'll agree to meet via an end-to-end encrypted video conferencing application, usually zoom.us. I'd send you invitations to our scheduled meetings. An end-to-end encrypted online platform is necessary to enable the highest possible security and confidentiality for our sessions. I ask you to provide your full name, address, phone number and GP details before an initial online consultation. Before any online sessions, it’s best to consider whether anyone else has access to your computer, whether a work or personal computer, and/or access to electronic information from your computer, or whether anyone may have an interest in accessing your computer or electronic information, as this may compromise confidentiality. Computers are sometimes vulnerable to malware/spyware or to keystroke tracking software. Another risk when working online may be a lack of password protection. I encourage you to only communicate through a computer that you know is safe and confidential.
For online sessions, please ensure you’re somewhere safe and private. Public internet networks don't provide the same level of protection as private networks. If in public, screens may be visible to others, or audio may be overheard. In remote public spaces, the focus required in a therapy session may compromise your awareness of your surroundings.
In the event of broadband/connection/platform issues, we would then hold the session/s by phone, using an end-to-end encrypted app.
Misunderstandings are at times possible, though not inevitable, when working remotely, as some of the cues involved in face-to-face therapy are absent. Even when using video, images may lack detail, and video and audio can freeze or become distorted. I encourage you to check with me if you think that I’ve missed something. I’ll also ask you if I need clarification.
The benefits of working online include sessions held at a location convenient to you, saving time and money with transportation, and the ability to work with any therapist of your choice. At the same time, online therapy isn't suitable for everyone. If in crisis, if regularly under the influence of drugs and alcohol, or if in psychiatric care, online therapy will not be an appropriate intervention. Should you be suicidal or homicidal, I direct you to services such as the Samaritans (666 123), Befrienders International (www.befrienders.org), going to an Accident and Emergency Department, securing an emergency GP appointment, or calling 999.
I’m based in England, and work under the jurisdiction of the laws of England and Wales. This would form part of our working agreement.